Terms & Conditions
SECTION 1 – BOOKING TERMS
1.1 These are the terms and conditions upon which we supply our accommodation services to you. Please ensure that you have read and understood these before submitting your booking form to us. Once we have confirmed your booking, these terms will apply to it.
1.2 Where we refer to “you” or “your” throughout these terms, we are referring to the party making the booking with us, as detailed in the booking form. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking form.
1.3 Where we refer to “we”, “us”, “our” throughout these terms, we are referring to You Are Home Limited a company incorporated and registered in England and Wales with company number 11786633 and registered office at 2.05 Jactin House, 24 Hood Street, Manchester, M4 6XW. If you need to contact us, please use the details provided below for the relevant team:
|Reservations Teamfirstname.lastname@example.org||0333 880 4663|
|Guest Services Teamemail@example.com||0333 880 4663|
1.4 Where we refer to “occupants” this means the individual or individuals named on the booking form together with their guests (if applicable) who will occupy an apartment with us.
2. Your Booking
2.1 Once we understand your booking requirements, we will complete a booking form on your behalf before sending this to you for you to confirm the details and sign. When you return your signed booking form to us, we will then sign the booking form to confirm acceptance and at this point, a contract will come into existence between you and us. Please note that the contract is made up of your booking form, the booking terms, and the occupant terms. For your information, the booking terms apply to you making the booking and the occupant terms apply to the people who will be staying in the apartment.
2.2 We reserve the right to amend your booking if necessary, to comply with any applicable laws or regulatory requirements, or if the amendment will not materially adversely affect your booking.
2.3 You acknowledge that your booking and our contract do not create a relationship of landlord and tenant between us and you or the occupants. We will remain in control, possession, and/or management of each apartment at all times during your booking period and you and/or the occupants have no right to exclude us or any of our employees, contractors, or other guests from all or any part of the building (including your apartment). We will be entitled to fully recover possession of each apartment when your booking ends.
2.4 You understand that we use the same advertising materials (including but not limited to pictures, tours, and descriptions) for each apartment type at the property and consequently, the apartments subject to your booking may vary slightly in contents and/or aesthetics to those depicted in our advertising materials.
2.5 You acknowledge that no pets are permitted without our prior written consent.
3. Your obligations
3.1 You agree that you will:
3.1.1 inform all occupants of the occupant terms and ensure that each occupant has access to a copy of our occupant terms before occupying the apartment;
3.1.2 procure that the occupant(s) comply with the occupant terms in full for the duration of their stay in the apartment;
3.1.3 not permit any person other than the occupant(s) to occupy the apartment(s);
3.1.4 at all times remain responsible for each occupant’s observance of the occupant terms;
3.1.5 inform us at the time of submitting your booking form whether any occupant has a physical or mental disability so that we may evaluate the suitability of their apartment and, if deemed necessary in our sole discretion, relocate that occupant to a suitable alternative apartment;
3.1.6 ensure that all of the details in your booking form are complete and accurate; and
3.1.7 co-operate with us in all matters relating to your booking.
4. Charges and payment
4.1 We reserve the right to request a deposit for your booking in advance of staying with us and details of this will be set out in your booking form.
4.2 We will calculate your booking charges in accordance with your booking form once we have all of the booking details we need. We will notify you of your payment obligations at the relevant time depending on which payment method you choose and our payment terms will be detailed on our invoice.
4.3 If you fail to pay any amount due by the due date for payment and fail to rectify this when asked to do so, we may suspend, alter or cancel all or any part of your booking with immediate effect.
4.4 All payments must be made to us in GBP by credit card, debit card, bank transfer, or our secure payment link which (if elected) will be sent to you at the 3 email address provided in your booking form. We reserve the right to charge a handling fee for credit card payments and we will notify you of this amount when you select the option to pay by credit card. We do not accept cheque or cash payments.
4.5 All amounts payable by the Company under these Terms are exclusive of amounts in respect of VAT. Where any taxable supply for VAT purposes is made by YAH under these Terms, the Company shall, pay to YAH such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
4.6 In the event you are entitled to a refund of any amount in relation to your booking, we will pay this refund to you in GBP using the same payment method you elected to pay your booking fees by.
5. Your rights to change or cancel your booking
5.1 Where you choose to change or cancel your booking:
5.1.1 If you need to change your booking, please let us know as soon as possible and we will discuss the possibility of amending your booking for you at the relevant time. Our ability to fulfil any requests will always be subject to other bookings we have at the property at the relevant time.
5.1.2 If we are unable to make suitable arrangements to amend your booking as requested, you may be able to cancel your booking but note that your right to cancel your booking will at all times be subject to the cancellation policy you have chosen in your booking form.
5.1.3 If you fail to choose a cancellation policy, you will be subject to our default position of having no cancellation rights and you will need to pay us in full for your booking if we are not able to accommodate any amendments to your booking or if you choose to cancel it entirely.
5.1.4 Where you have chosen a specific cancellation policy, the details of each policy (notice period and charges) can be found in your booking form.
5.2 Where events take place that are outside of our control:
5.2.1 If your booking is delayed, cancelled, or affected by an event outside of our control then we will not be liable or responsible for any failure of or delay to the performance of any of our obligations under this contract.
5.2.2 Where an event outside of our control takes place, we will contact you as soon as possible to let you know and we will try and take steps to minimise its effect where possible.
5.2.3 We will discuss the options with you in relation to your booking at the relevant time.
5.3 Where a coronavirus event occurs:
5.3.1 In this contract, “coronavirus” means the disease known as coronavirus disease (COVID-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) and “coronavirus event” means an event or delay caused by, or arising from or in relation to, a 4 coronavirus epidemic or pandemic that prevents or delays the performance of any obligations under this contract.
5.3.2 If, due to a coronavirus event, either you or us are unable to commence using the apartment(s) you have booked at the start of the booking period then neither you nor us shall be in breach of this contract or liable for any delay in performing, or failure to perform, any of its obligations under this contract and the due date for the performance of those obligations shall be extended for the duration of the relevant coronavirus event.
5.3.3 Upon the occurrence of a coronavirus event affecting either you or us, the party affected shall:
126.96.36.199 notify the other as soon as reasonably practicable (and in any event no later than three working days) after becoming aware of the coronavirus event;
188.8.131.52 notify the other as soon reasonably practicable (and in any event no later than three working days) after the coronavirus event that was preventing or delaying the performance of this contract has ceased to have that effect; and
184.108.40.206 use all reasonable endeavours to mitigate the effect of any coronavirus event on the performance of its obligations.
5.3.4 If either you or us are unable to commence using the apartment(s) you have booked at any time during the intended booking period due to a coronavirus event then either you or us may terminate this contract with immediate effect at any time after the last day of the intended booking period upon serving written notice to the other.
6.1 References to liability in this paragraph 6 include every kind of liability arising under or in connection with this contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
6.2 Nothing in this paragraph 6 shall limit your payment obligations under this contract.
6.3 Nothing in this contract limits any liability which cannot legally be limited, including liability for (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; and (iii) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
6.4 Subject always to paragraph 6.3, 6.5, and 6.6, our total liability to you and/or the occupant(s) for any one event or series of connected events in respect of the booking shall be limited to the combined total booking payment received by us for the specific apartment in question during the relevant occupation period in which the breach(es) occurred.
6.5 We shall not be responsible nor will we have any liability to you and/or the occupant(s) for any loss of profits, loss of business or sales, loss of contracts or agreements, loss of anticipated savings, loss of use, or corruption of data or information, loss of or damage to goodwill and/or any indirect or consequential loss.
6.6 Unless you (acting for itself or on behalf of the occupant(s)) notify us that you intend to make a claim in respect of an event within the booking period, we shall have no liability for that event. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
7.1 We reserve the right to end all or any part of your booking at any time before or during this contract if:
7.1.1 you fail to make any payment to us when due and fail to rectify this within 5 days of us notifying you of such non-payment;
7.1.2 you and/or any occupant fails to, within a reasonable amount of time, provide us with any information that we have requested and we deem necessary to be able to provide your booking to you; or
7.1.3 you and/or any occupant is in breach of any terms of this contract that are applicable to them.
7.2 In the event we terminate your booking in accordance with this paragraph 7, you shall not be entitled to any refund of amounts already paid.
8.1 Assignment and other dealings. As your booking is personal to you, you must not transfer any of your rights, interests, or obligations under this contract to another party.
8.2 Entire agreement. This contract constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.
8.3 Third-party rights. This contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of its terms.
8.4 Governing law and jurisdiction. This contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the laws of England and Wales and settled by the English courts.
SECTION 2 – OCCUPANT TERMS
Please note that in this section 2:
• These terms shall apply to each and every occupant.
• If any occupant brings a visitor onto the property or into the apartment, that occupant shall be responsible for their visitor at all times.
• The following words shall have the following meanings: o ‘apartment’ means the apartment you are permitted to occupy; o ‘occupant’ means the people permitted to occupy the apartment under the contract; o ‘property’ means the building where your apartment is located, including all internal and external communal areas; and o ‘you’ and ‘your’ means an occupant.
1. You must:
a. use the property and apartment for residential purposes only and in a reasonable and responsible manner that is respectful towards other guests and visitors;
b. store bicycles in the designated storage areas only. We reserve the right to move any bicycles not stored in the correct areas;
c. adhere to all health and safety notices and policies we notify you of, including the Fire Safety Notice which we provide in each apartment;
d. upon arrival, report any issues with your apartment or any discrepancies with the apartment and its inventory to us within 24 hours. Thereafter, we ask that you report any problems or issues to us as soon as you become aware of them;
e. operate any appliances, fixtures, fittings, contents, or other items at the property or in the apartment in accordance with our instructions at all times;
f. report to us any items at the property and apartment that are damaged, lost, or destroyed as soon as you become aware;
g. keep your apartment properly ventilated to minimise the risk of damp, moisture, odours, smoke, and/or grease build up;
h. dispose of all rubbish and waste promptly using the facilities we provide;
i. take care to avoid blocking or damaging drains or sanitary appliances;
j. use all facilities provided, including but not limited to cooking facilities, appropriately, in accordance with our instructions and in all instances reasonably by reference to its intended purpose;
k. keep any part of the property used by you and your apartment clean, tidy, in good working condition throughout, and ensure that it is left in the same condition as it was when you arrived;
l. vacate your apartment and the property of all persons and possessions associated with your stay at the end of your booking. If any belongings are left, we will use reasonable endeavours to contact you but, failing this, we may elect to either store the possessions at the property and charge you a storage fee or dispose of the same;
m. observe our reasonable instructions at all times in relation to the property and your apartment;
n. permit us and our contractors, upon reasonable notice, access to your apartment during normal working hours for inspection and/or maintenance purposes; and
o. be courteous at all times to all staff and other people at the property.
2. You must not:
a. fix any fixtures or fittings to the walls, floors, or ceilings of the property or your apartment without first asking us. We reserve the right to say no;
b. repair or instruct any other party to make any repairs or replacements to the property or your apartment;
c. remove any fixtures or fittings at the property or your apartment;
d. carry out any business from or at the property or your apartment;
e. carry out any illegal or immoral acts or purposes including but not limited to consuming or keeping illegal substances at the property or your apartment;
f. smoke anywhere inside your apartment or the property;
g. bring or use a deep fat fryer or other similar hazardous appliance on the property or your apartment;
h. carry out any act that would, or might reasonably be expected to, cause damage, destruction, or deterioration of all or any parts of the property, your apartment or any contents therein;
i. bring or keep any animals or pets to the property or your apartment, save for disabled assistance dogs or where permitted pursuant to our pet policy which you will be given a copy of;
j. obstruct any corridors or emergency exits at the property or your apartment;
k. damage, misuse, inhibit or render inoperative any health and/or safety equipment including tampering, covering, or removing any fire safety equipment, heat, or smoke detectors or cause false activation at the property or your apartment. You understand that any damage to fire safety equipment is a criminal offense and we will report any occurrence to the relevant authorities;
l. hang any items in or out of the windows including but not limited to signs, flags, propaganda, laundry, flags, posters at the property or your apartment;
m. bring bicycles inside the property or your apartment, save to access the designated storage areas;
n. cause excessive noise or nuisance after 11 pm and before 8 am and in any event which might reasonably impact other guests at the property or your apartment;
o. allow anyone other than the occupants to occupy your apartment;
p. change the number or identity of any occupants without first notifying us; and
q. share the property’s or your apartment’s access information with any other person or replicate any security devices (including keys or access cards).